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Return & Refund Policy

Return & Refund system📦 Eligibility for Returns❌ Non-Returnable Items🔄 Return Process💰 Refund Policy🔁 Replacement Policy🚚 Return Shipping📞 Need Help?📌 Policy Updates

Return & Refund system

At Vyomex, customer satisfaction is our top priority. We aim to provide high-quality products and a smooth shopping experience. However, if you are not completely satisfied with your purchase, we are here to help. 

📦 Eligibility for Returns

 You may request a return if:

  • The product is damaged, defective, or incorrectly delivered

  • The return request is raised within 7 days of delivery

  • The product is unused, unwashed, and in its original packaging

  • All original tags, labels, manuals, and accessories are intact

⚠️ Products that show signs of use, damage caused by the customer, or missing accessories may not be eligible for return.

❌ Non-Returnable Items

 The following items are not eligible for return or refund:

  • Products purchased under clearance or sale offers

  • Customized or made-to-order products

  • Items marked as “Non-returnable” on the product page

  • Gift cards or digital products (if applicable)

🔄 Return Process

 To initiate a return:

  1. Contact us via email or contact form within 7 days of delivery

  2. Share your Order ID, product details, and clear images (if damaged/defective)

  3. Our support team will review your request and guide you through the next steps

Once approved, the product must be shipped back as per our instructions.

💰 Refund Policy

  • Refunds are processed after inspection of the returned product

  • Approved refunds will be credited to the original payment method

  • Refund processing time: 7–10 business days after return approval

👉 Shipping charges (if any) are non-refundable, unless the return is due to our error.

🔁 Replacement Policy

  • If you receive a damaged or incorrect product, we offer:

  • Free replacement, subject to product availability

  • Replacement requests must be raised within 48 hours of delivery

🚚 Return Shipping

  • If the return is due to a defect or wrong product, return shipping may be covered by Vyomex

    • For all other approved returns, customers may be responsible for return shipping costs

📞 Need Help?

📌 Policy Updates

  • Vyomex reserves the right to modify or update this policy at any time without prior notice. Any changes will be reflected on this page.